Privacy Poilicy

This Privacy Policy explains how ZMES Global LLC (“ZMES Global,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit https://zmesglobal.com/, contact us, request information or a proposal, submit project information, or otherwise communicate with us.

ZMES Global LLC is a Texas limited liability company. Our registered/mailing address is 5900 Balcones Drive, Suite 100, Austin, Texas 78731.

1.1 Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact and business information, such as your name, company, job title, business address, email address, and telephone number.

• Inquiry and service information, such as the service requested, project description, budget or schedule information, messages, and other details you submit.

• Project information, such as property or site addresses, plans, drawings, specifications, photographs, models, technical files, client or consultant details, markups, review comments, and related correspondence.

• Communications information, including emails, call or meeting details, support requests, proposals, approvals, and records of your preferences.

• Website and device information, such as IP address, browser and device type, operating system, referring page, pages visited, approximate location derived from IP address, and cookie or similar technology identifiers.

• Transaction information, such as invoices, payment status, and billing contact information. If a third-party payment processor is used, payment-card data is processed by that provider and we do not intentionally retain complete payment-card numbers.

Please do not provide personal information about another person, confidential client material, controlled technical data, or legally restricted information unless you are authorized to provide it and ZMES Global has agreed to receive it securely.

1.2 How We Collect Information

We collect information directly from you when you complete a form, request a proposal, communicate with us, provide project files, enter into an agreement, or otherwise interact with us.

We may also receive information from your employer, authorized representatives, project partners, professional advisers, service providers, public business sources, or referral sources where permitted by law.

Limited technical information may be collected automatically through our website.

1.3 How We Use Information

We may use personal information to:

• Respond to inquiries, prepare proposals, schedule discussions, and provide requested information.

• Perform drafting, modeling, documentation, coordination, quality-control, revision, and other contracted services.

• Manage projects, files, reviews, billing, client support, and business relationships.

• Operate, secure, troubleshoot, analyze, and improve our website, communications, and services.

• Maintain business, consent, preference, security, and audit records.

• Prevent fraud, misuse, security incidents, or unlawful activity.

• Comply with contracts, professional obligations, legal requirements, governmental requests, and dispute-resolution needs.

Submitting the contact form does not enroll you in a marketing text-message program. If we introduce an SMS program in the future, we will provide the applicable disclosures and obtain any consent required before sending such messages.

1.4 How We Disclose Information

We may disclose personal information in the following circumstances:

• Service providers. To vendors that support website hosting, email, cloud storage, project collaboration, communications, analytics, invoicing, payment processing, security, or professional services. They may use information only to provide services to us or as otherwise permitted by their agreements and law.

• Project participants. To a client’s authorized employees, consultants, contractors, licensed professionals, reviewers, or other project participants when reasonably necessary for the requested services.

• Professional advisers. To lawyers, accountants, insurers, auditors, or other advisers subject to appropriate duties of confidentiality.

• Legal and safety purposes. When reasonably necessary to comply with law or legal process; protect rights, safety, security, or property; investigate misconduct; or establish, exercise, or defend legal claims.

• Business transactions. In connection with a proposed or completed financing, merger, sale, restructuring, or transfer of business assets, subject to appropriate confidentiality and legal requirements.

• At your direction or with your authorization.

We do not sell personal information for money.

1.5 International Processing

ZMES Global operates across borders. Information collected in the United States may be accessed, stored, or processed in Pakistan and other countries where our personnel or service providers operate.

Those countries may have privacy laws different from the laws where you live. We use reasonable contractual, organizational, and technical measures designed to protect information consistent with this Privacy Policy and applicable requirements.

1.6 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and project records, documenting approvals and communications, complying with legal or professional obligations, resolving disputes, enforcing agreements, and protecting security.

Retention depends on the type of information, relationship, contractual requirements, applicable limitation periods, and security considerations.

When retention is no longer required, we delete, anonymize, or securely dispose of information according to our procedures.

1.7 Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

Measures may include access controls, authentication, encryption where appropriate, confidentiality obligations, vendor oversight, backups, monitoring, and incident-response procedures.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

1.8 Cookies and Similar Technologies

Our website may use essential cookies and similar technologies needed for security and functionality and may use additional technologies for preferences, performance, measurement, embedded content, or advertising.

You may be able to control non-essential cookies through a cookie banner or browser settings, although some functions may be affected.

1.9 Your Choices and Privacy Rights

You may unsubscribe from marketing email using the method provided in the message. You may also adjust browser settings or use available cookie controls to limit certain technologies.

Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of certain sales, sharing, targeted advertising, or profiling; to limit certain uses of sensitive information; and to appeal a decision regarding a privacy request.

We will not unlawfully discriminate against you for exercising an applicable right.

To submit a privacy request, email info@zmesglobal.com with the subject “Privacy Request” or write to ZMES Global LLC at 5900 Balcones Drive, Suite 100, Austin, Texas 78731.

We may verify your identity and authority before completing a request. Authorized agents may be required to provide proof of authorization.

If an appeal right applies, you may appeal by replying to our decision and stating “Privacy Appeal.”

1.10 Children’s Privacy

Our website and services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

1.11 Third-Party Websites

Our website may link to websites or services that we do not control. Their privacy practices are governed by their own privacy notices, and this Privacy Policy does not apply to them.

1.12 Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, technologies, or legal obligations.

We will post the updated version on this page and revise the effective date. Where required, we will provide additional notice or obtain additional consent.

1.13 Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, you may contact us by email or postal mail.

ZMES Global LLC
5900 Balcones Drive, Suite 100
Austin, Texas 78731
United States

Email: info@zmesglobal.com